Returns Policy

Our Returns Policy

If you are not completely satisfied with a product you have purchased from us, you can return that product to us within a reasonable timeframe in a re-saleable condition since purchased and we will happily replace, repair within a reasonable timeframe or refund the original purchase price of that product provided the product and packaging is in its original condition and is re-saleable.

We cannot refund open bags of food or treats of any kind.

What are my rights under NZ Consumer Law?

Goods come with guarantees that cannot be excluded under the NZ Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Where a failure does not amount to a major failure, Kapiti Kritters is entitled to choose between providing you with a repair, replacement or other suitable remedy. Any cost incurred by you in returning the product to Kapiti Kritters will be borne by you.

Do I need to show receipt(s) in order to return or refund?

Yes all returns must have a proof of purchase. All online orders will also need a proof of purchase to return.

The product I received is faulty or defective

If you receive a faulty product from us or it is damaged in transit on delivery to you, you can return it to us and we will look into the issue. If the product is found to be faulty, we will replace with an identical product or refund.